Everything you need to succeed, from day one through every milestone.
Get me up and running.
Seamless onboarding means you're productive immediately. Expert guidance every step of the way ensures a smooth transition with minimal disruption to your team.
I want to take it with me.
Start small or enterprise-scale—without costly overhauls. Add users, locations, or capabilities on your timeline. One platform adapts to your changing needs.
Give me a real partner.
Dedicated engineers understand your business, not just your tickets. Proactive recommendations, personalized solutions, and someone who actually cares about your success.
One platform. Communications built for you.
We integrate with all the major business apps you already use: Salesforce, HubSpot, MS Dynamics, Zoho, Zendesk, Bullhorn, Vtiger, Pipedrive, SuiteCRM, and many more. If you're using it, we've got you covered.
Absolutely. All the features and capabilities of your PBX telephony system integrate seamlessly inside your CRM or browser, so you can handle calls without switching between tools. Everything you need is right where you work.
Voice data in your CRM gives you complete customer context: call history, duration, outcomes, and notes all in one place. Your team sees the full interaction history, which means better customer service, smarter follow-ups, and more informed business decisions.
Yes. Our integrations are designed to work seamlessly with minimal effort. Fusion Networks handles the heavy lifting so your team can start using voice data in your CRM immediately without complex configuration.
The possibilities are endless. Create reports on call volume, duration, performance metrics, agent productivity, customer interactions, or any other data that matters to your business. You define what you need to measure and how you want to see it.
Yes. Reports are available on-demand and in real-time, so you get instant access to your data whenever you need it. Whether you need today's metrics or historical trends, your reports are ready when you are.
Completely. Design reports exactly how you need them—customize metrics, time periods, filters, and formatting. Get creative with your data and see your business from any angle you choose.
No. Our reporting tool is designed for business users, not just IT teams. If you can ask the question, you can build the report to answer it—no coding or advanced technical knowledge required.
Everything you need to monitor your system's health. The dashboard shows hardware usage, main services status, system and licensing information, total calls, answered calls, SIP registrations, and more. You get a complete overview of your Fusion Hosted Voice environment at a glance.
Completely. Design and rearrange widgets based on your custom reports so you see exactly what matters to your business. Create multiple dashboards for different teams or priorities, and organize them however works best for you.
Yes. Your dashboard updates in real-time, giving you immediate visibility into your system's status and performance. Whether you're monitoring call metrics, service health, or usage patterns, you always have current information at your fingertips.
The dashboard surfaces vital information so you can spot trends and issues before they become problems. Real-time monitoring combined with customizable alerts means you stay proactive—your system stays optimized and your team stays connected.