Call clarity and custom analytics from full-featured hosted voice solutions.
Reliability You Own
US-based infrastructure, 24/7 failover, and support from engineers who understand your business. No offshore handoffs, no excuses.
Customization Built In
Control call handling, routing, and features from your phone or web portal. Tailor the experience to match your business, not the other way around.
Flexibility That Scales
Add users, locations, or capabilities without expensive replatforming. Your phone system grows with you.
Your voice, your rules.
gloCOM Softphone
Your office in your pocket—call handling, chat, and faxing, all from one app.
Yes, gloCOM lets you seamlessly transfer active calls and chats between any device without dropping the connection. Start on your desk, continue on your laptop, finish on your phone—all without interruption.
Absolutely. gloCOM includes multiple customization features to tailor customer service workflows, call routing, and collaboration tools to match your business goals—not the other way around.
Yes, gloCOM integrates fax capability directly into email, so you can send and receive faxes without leaving your inbox.
gloCOM works with a wide range of compatible headsets, so you can choose the equipment that works best for your workflow.
Yes. Enhanced Features allow you to set up and control extensions features from your phone or through a web interface—whichever is more convenient for you. This gives administrators and end users complete flexibility in managing their call settings.
Enhanced Features includes a comprehensive set of capabilities: Caller ID, Call Pickup, Last Caller, Operation Times, Call Filters & Blocking, Do Not Disturb, Call Screening, Call Forwarding, Follow Me, Group Hunt, Mobile Numbers, Speakerphone Page, Speed Dial, Instant Recording, Delete Recordings, Listen to Recordings, Remote Access, and Call Monitoring. You get all the advanced features you need to customize your calling experience.
Absolutely. Enhanced Features are designed for both Fusion Hosted Voice Administrators and end users, so everyone can set up and manage the features that matter to them. This shared control ensures your system adapts to how you actually work.
Enhanced Features let you take full control of your call handling and customer interactions. Filter unwanted calls and monitor team performance or set up call forwarding and create "follow-me" scenarios, these features help you streamline operations, improve customer service, and work more efficiently.
No. Fusion Networks' Hosted Voice plans work independently of your facility status, so your calls keep routing through your answering system according to your schedule—even during a power outage. This means your business stays connected when it matters most.
Chances are you won't even notice. When you add Fusion Network's data plans to your Hosted Voice service, our unique architecture allows you to seamlessly switch to backup service automatically. This redundancy ensures uninterrupted call routing and service continuity.
Yes. With Cloud Power, you maintain call handling capabilities even during facility outages. Your answering system continues to route calls according to your schedule, and you can switch seamlessly to remote work without losing service—so your business never has to skip a beat.
Cloud Power provides built-in flexibility that allows your team to work from anywhere. Since your phone system doesn't depend on your physical location or facility power, employees can stay productive remotely while maintaining full access to your calling system and all its features.
Advanced Analytics
Need more than basic call analysis? Get the insights you actually need.
Fusion Networks' Hosted Voice systems gather exactly what you need to know about your calls and customer interactions. Our highly customizable reporting presents your data in ways you can actually understand and act on—not generic metrics that don't apply to your business.
Absolutely. Advanced Analytics offers highly customizable reporting so you can focus on the metrics that matter most to your organization. Whether you need call volume trends, agent performance, customer satisfaction data, or specific KPIs, you can tailor your reports to match your goals.
Advanced Analytics helps you turn call data into actionable insights. By understanding call patterns, performance metrics, and customer interactions, you can identify opportunities for improvement, optimize staffing, enhance customer service, and make data-driven decisions that drive real results.
Advanced Analytics allows you to track comprehensive call metrics including call volume, duration, wait times, agent performance, customer interactions, and more. With customizable dashboards and reports, you can monitor the specific KPIs that matter most to your business operations and customer service goals.
Unified Billing
Billing headaches? Get one bill for all your hosted voice products and services.
No. Unified Billing simplifies everything by combining all your hosted voice products and services into one bill. Instead of juggling multiple invoices, you get a single, clear statement that covers everything—making accounting and budgeting much easier.
Absolutely. We ensure you get the service you love at the price you expect. Unified Billing is purely about simplifying your invoicing—it doesn't change the quality, reliability, or features of your Fusion Networks service. You get the same excellent support and performance, just with streamlined billing.
Unified Billing reduces administrative overhead by consolidating all your voice service charges into a single invoice. This simplifies accounting, makes budget tracking easier, eliminates confusion from multiple billing cycles, and gives you clear visibility into your total voice services cost—all in one place.
Yes. Our unified billing approach ensures transparency so you can see exactly what you're paying for across all your hosted voice products and services. You get clear, detailed invoicing that breaks down your charges while keeping everything organized on one bill.
HIPAA eFax
Keep eFaxes HIPAA compliant with cloud faxing that meets Federal Act regulations.
We keep eFaxes HIPAA compliant by adhering to the latest Federal Act regulations, revisions, expansions and clarifications. Our entire system is built around healthcare compliance requirements, so you can send and receive sensitive patient information with confidence that your data meets all HIPAA standards.
Your fax documents are preserved 24/7 in Tier III and Tier IV data center collocations that maintain current SSAE16 or SOC2 certifications. These certifications ensure your data is protected to the highest security and compliance standards, meeting key HIPAA audit demands for healthcare organizations.
Yes. HIPAA eFax uses desktop faxing software with a direct connection to the PSTN, which eliminates the TSL protocol for enhanced security. This direct connection ensures your sensitive healthcare documents are transmitted safely without going through less secure intermediate channels.
Absolutely. HIPAA eFax lets you build online fax archives with advanced document control that meets key HIPAA audit demands. You can organize, search, and retrieve faxes easily while maintaining the compliance documentation and control measures that healthcare regulators require.